Everyone in the pet industry is so nice, right? We’re all animal lovers! So we tend to be trusting and flexible when our customers make special requests.
Just this week we found out that we were duped by a wholesale “customer” in Washington state. This individual, a first time buyer, called to place a nice-sized order with us and she asked that we send it COD.
Just a week or so later she called back with another order.
Just a few days later we got this long elaborate email from her indicating that her assistant wrote the check out of the wrong check book and the check was going to bounce. Sure enough, checks for both of the COD orders bounced.
Again, another long, very odd email was sent to us (See below)
We called and called… nothing. We turned it over to a collection agency. The Customer said she was sending a bank check… which never arrived.
Well, just a couple of days ago we received her notice of bankruptcy case filing… so basically we’re screwed!
Lesson learned– unless we’re dealing with long-term customers, have personal references from reps or a credit card on file we can’t do COD for new customers. Now we’re beginning to see why the big companies have to be so litigious about everything and all the annoying bureaucracy is in place.
Certainly we aren’t planning on being that annoying, but it’s sad that there are people out there who will screw anyone for a buck. It’s not like happytails is a multi-million dollar company. Here are stories of others who have experienced COD scams
Anyway, please let everyone you know NOT to do business with this company
They are claiming they are in Spokane Valley, WA but as far as we can’t find any reference to them except their own website and a bogus craig’s list post.
Here’s the email that she sent… seems very similar to those emails from Nigeria!
Hello, this is Jennifer Swaywith Shadow’s Gourmet Doggie Bakery & Boutique, we are new to Happy Tails and we have placed two orders with you. It was called to my attention yesterday when I was straightening the receiving area her in the store and just happened to notice a company check that Sarah or